Business Service FAQs

Here's how to use our new online billing option.

How do I check my current bill?

Locate your Account Number on a recent NTPC invoice and enter your password.  Choose Bills from the top menu, and click on the most recent one at the top of the list.

How do I change my password?

Choose preferences from the top menu. You can change your password, your billing address and your email here.  If you have more than one account you can create a connection here.

 

About the NWT Rate Stabilization Rider and GRA scheduled adjustment

What is a rate rider?
A rate rider is a temporary, additional rate on your bill, separate from the basic rates. Rate riders are intended to recover costs or refund money for something that is temporary, or caused by factors outside of NTPC’s control.

What is a GRA?
GRA stands for General Rate Application. It’s the process by which NTPC applies to the Public Utilities Board to change how much customer pay for power or make other changes to the way NTPC conducts business.

Why is there an NWT Stabilization Rate Rider on my bill right now?
A temporary rate rider is required to collect increased costs due to two factors: 1) The price of fuel has increased in relation to the price used to determine electrical rates. 2) The volume of hydro production has decreased in relation to the level used to determine electrical rates. This has resulted in increased diesel generation costs.

The additional cost due to these factors has been recorded in a fund called the “stabilization fund’. The stabilization fund allows changes in the price diesel price and hydro volume to be managed without having to change customer’s rates on a daily, weekly, or monthly basis. When the balance in the stabilization fund, either positive or negative, reaches a pre-determined “trigger point”, a rate rider is applied for to the Public Utilities Board. This rider recovers these additional costs or refunds any savings.

How much will my bill go up with the NWT stabilization rate rider?
For the average non-government residential the fuel rider will add approximately $2-9 per month (after subsidies) depending on the customer’s rate zone.

How long will this NWT stabilization rate rider last?
Eighteen months. The stabilization fund is currently in a $2.5 million deficit and the rate rider will be in place until the fund is brought to zero. At the 1.17 cent per Kilowatt rider, NTPC estimates this will take approximately 18 months if fuel prices remain stable.

Does NTPC just add a rate rider when they want more money?
No. On average, the price of diesel is 10% higher than it was when the power rates were set. The balance of the fuel stabilization fund has grown to approximately $2.5 million and needs to be brought to zero. A rate rider is being applied to customer’s bills to bring the balance in the fuel stabilization fund account to zero.

Why is the NWT stabilization rate rider territory-wide?
As part of the GNWT’s review on power rates, regulation and subsidies in 2011/12, it was decided to eliminate community based rates and create rate zones. As part of this process, NTPC was also directed to create a single, territory-wide stabilization fund. Having a larger, territory-wide stabilization fund means that riders are less frequent and smaller.

 

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